Train Operations
From planning to on-time operations, we keep rail moving safely and smoothly.
We are an industry leader in rail operations management, with proven experience delivering on-time, on-plan and on-budget train crew service.
Our top priority is our ridership and transportation agencies we serve. This commitment is backed by skilled train crews, dispatchers, station agents, and staff who are thoroughly trained and certified to comply with all federal and state regulations.
Operational Services
Fare Enforcement Services
Train Crew Operations
Schedule Modeling
Operational Staffing Analysis
Reporting & Compliance
Key Offerings
Training & Compliance
Our crews are qualified under FRA Compliant Conductor and Engineer Training Programs (49CFR Parts 240 & 242). We conduct routine training, recurrent certifications, and internal audits to ensure every operator remains compliant and prepared for safe, efficient service delivery.
Resilient Timetable Creation
Timetables are at the core of dependable service. We collaborate with agencies to design resilient timetables that not only optimize daily schedules but also provide recovery strategies to minimize delays and keep passengers moving.
Service Design & Staffing Plans
We work closely with transportation agencies to create service design plans that balance passenger convenience with operational efficiency. Alongside this, our staffing plans align crew qualifications and scheduling with demand—ensuring the right personnel are always in place to keep services reliable, on-time, cost-effective and safe.
Technology-Enabled Operations
Performance and reliability are strengthened with state-of-the-art tools, including our RioT™ dashboard and TrainRun mobile technology, which provide real-time On-Time Performance data and signal systems integrity monitoring. For passengers, our partnership with the SWIFTLY “Where’s My Train” app offers real-time visibility into train movements.
Commitment to Safety
Safety is the foundation of everything we do. We actively collaborate with public transportation authorities and local law enforcement, conduct joint drills, and maintain a strong safety record by ensuring every operation meets or exceeds regulatory standards.
RGPTG believes that the key to success is a well-trained workforce. From our hourly employees to our top-line managers, our training program is robust.
Employee Integration Program
Our initial train crew employees undergo intensive training programs that integrate classroom training with real world on-the-job training. We understand that every employee is different and cater training to each individual to ensure they have a complete understanding of their job responsibilities before going on-the-job. Thru a mixture of textbooks, pictures, operational simulations, corridor videos and territory qualifications we ensure our employees receive the best training possible before entering the field.
Management Succession Program
Employees are the heart of any operation and crucial to the riders experience. With our Management Succession Program, we promote from within to give our employees goals to work toward and a structured path to growth. This approach increases employee retention and overall customer satisfaction with the services we provide
Efficiency Testing
Our efficiency testing model is designed to help both managers and employees enhance safety and improve performance in the workplace. We use a mixture of employee coaching, re-training and follow-up testing techniques to ensure that proper policy and procedures are adhered to within the workplace.
Skill Renewal & Refresher Training
While the initial training sessions are intense and thorough, it is not enough to train once and move on. We have fully compliant training programs with employees of all crafts to ensure that our workforce are experts in their crafts. Our skill renewal and refresher training programs are evaluated on an annual basis and compared with efficiency testing results to understand where more emphasis is needed within the program, allowing our employees to excel in all aspects of their job.